Our Technical Support Service

FULUKE offers comprehensive technical support to ensure smooth operation from design to finished product.

We provide 24/7 online support to promptly resolve any technical issues. Our team of experts provides customized installation guidance, on-site assistance, and maintenance training to help customers efficiently install and operate their equipment.

Additionally, we provide regular technical service to ensure optimal equipment performance.

Fuluke is committed to providing ongoing technical support to help our customers maintain long-term stable operation.

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FULUKE's Service Advantages

At FULUKE, we pride ourselves on delivering exceptional value and comprehensive support to our clients worldwide.

Our commitment to quality, innovation, and customer satisfaction sets us apart as a trusted partner in the cosmetics machinery industry.

24/7 Online Support

Our customer support team is available 24/7 to assist with any questions or issues, no matter the time zone.

Warranty Support

We offer a 1-year warranty and extended options. Lifelong maintenance and repair, providing spare parts and technical services all year round.

High-Quality Materials

Our products are made with durable, high-quality materials and meet GMP standards.

Customized Services

We design machinery that meets the specific requirements of different products and production scales. Tailored solutions are provided to optimize production efficiency and quality.

End-to-End Project Management

From design to installation, we manage every aspect of your project, ensuring a smooth and efficient experience from start to finish.

Pre-Sales Service

At FULUKE, we provide comprehensive pre-sales support to ensure your project runs smoothly from the start:

Consultation & Needs Analysis

Our team works with you to fully understand your project requirements and budget.

Customized Solution Proposals

Based on your needs, we design personalized solutions and provide multiple options for your approval.

Conceptual Designs

We offer detailed designs drawing that allow you to visualize the final product before production begins.

Comprehensive Quotation

We provide clear, detailed, and transparent pricing, including transportation, and any other additional services.

Regulatory Guidance

We assist in ensuring compliance with local regulations and safety standards relevant to your country or region.

During-Sales Service

FULUKE ensures a seamless experience throughout the production and delivery phase with our proactive during-sales services:

Continuous Communication

Throughout the production process, we keep you updated on progress, addressing any concerns or adjustments you may need.

Quality Control

Our in-house quality control team closely monitors every stage of manufacturing to ensure that your order meets the highest standards.

Pre-Delivery Inspection

Before shipment, we conduct a thorough inspection of all products to ensure they meet your specifications and are in perfect condition for delivery.

Custom Product Adjustments

If any changes are needed during production, we offer flexibility to adjust designs, materials, or features to suit your final requirements.

Delivery Scheduling

We work with you to arrange an optimal delivery schedule that fits your project timeline and requirements.

Installation Preparation

We ensure all installation materials, tools, and manuals are ready and available before delivery, enabling a smooth installation.

After-Sales Service

Our commitment to customer satisfaction extends far beyond installation. FULUKE provides robust after-sales support to ensure your investment performs optimally:

01. 24/7 Customer Support

Our dedicated customer service team is available to assist with any issues or inquiries you may have after installation.

02. Warranty & Repairs

We offer comprehensive warranties on our products, and if any issues arise, we handle quickly and efficiently.

03. Maintenance & Care Guidance

We provide maintenance training and manuals to ensure your team can properly care for the equipment, maximizing its longevity.

04. Spare Parts Supply

We maintain an extensive stock of spare parts to ensure quick replacement in case of wear or damage.

05. Feedback & Continuous Improvement:

We actively seek feedback to ensure our products and services meet or exceed your expectations, continuously improving based on customer insights.

Technical Support

Our commitment to delivering high-quality products goes hand-in-hand with providing excellent technical support to ensure smooth operation and long-term performance:

Design & Engineering Consultation: Our engineering team is available to discuss technical details, safety features, and customizations to meet specific needs.

Installation Support & Guidelines: We offer clear, installation and operation manuals and on-site or remote guidance to help your team efficiently install the equipment.

On-site Technical Assistance: For large-scale or complex installations, we can arrange for our technical experts to visit the site and provide on-the-ground support.

Remote Assistance: If you have technical issues or questions, our dedicated support team offers remote troubleshooting to ensure the systems run smoothly.

Ongoing Maintenance Training: We provide training for your maintenance staff to ensure they are equipped with the knowledge to maintain the equipment long-term.

Logistics Support

FULUKE offers professional logistics services to ensure your equipment is delivered efficiently and safely:

Global Shipping Network: We partner with reliable global logistics companies to ensure timely delivery to any country or region.

Customs Clearance Assistance: We handle all necessary customs paperwork and procedures, ensuring smooth customs clearance at the destination.

Shipping Tracking: We provide real-time tracking information so you can follow the progress of your shipment until it arrives at your doorstep.

Service Commitment & Customer Assurance

At FULUKE, we are dedicated to providing exceptional service, and we stand behind every product we deliver. Our commitments include:

Quality Guarantee

We guarantee that all our products are manufactured to the highest standards and will be free of defects under normal use.

Customer-Centric Approach

Our goal is to exceed customer expectations by providing reliable products, responsive service, and personalized solutions.

Full Transparency

We provide clear and honest communication throughout the process, from initial consultation to post-installation support.

Timely Delivery

We commit to delivering your order on time, as per the agreed-upon schedule, and keeping you informed in case of any delays.

Comprehensive Warranty

All our products come with a comprehensive warranty, ensuring peace of mind for the duration of the coverage period.

Satisfaction Guarantee

If you are not fully satisfied with the final product, we will work with you to resolve any issues promptly and fairly.

Comprehensive Service

FULUKE provides a full range of services, from initial consultation to post-installation, ensuring that your project runs seamlessly throughout its lifecycle:

One-Stop Solution

From design to manufacturing, shipping, installation, and after-sales, we offer a full-service experience. You only need to work with one point of contact for all stages of the project.

Logistics & Delivery Management

We handle all logistics, ensuring on-time delivery, proper packaging, and safe transportation to your site.

Installation

Our professional installation team ensures that your equipment is properly installed according to international safety standards. We take care of the entire process.

Post-Installation Support

After the installation is complete, we provide operational guidance and a comprehensive maintenance plan to keep your equipment in optimal condition.

Maintenance & Warranty

We offer a comprehensive warr anty and maintenance plan, ensuring long-term quality and support for all our products.

Dedicated Account Manager

Each project is assigned a dedicated account manager who ensures that your needs are met every step of the way, providing personalized attention and support.

FULUKE Brand and Company FAQs

Frequently asked questions about FULUKE covering company background, products, customization, and global services.

Vacuum Emulsifying Machine

What can you buy from us?

RO Water Treatment、Vacuum Emulsifying Machine、Homogenizer Mixing Tank、Filling and Capping、labeling Machine、Packing Machine、Storage Tank,etc.

FAQs

Does FULUKE offer customized machinery solutions?

Yes, FULUKE specializes in providing customized machinery and production line solutions tailored to meet the diverse production needs of global clients.

Automatic Labeling Machine

Can the labeling speed of the machine be adjusted to suit my production line's pace?

It can be flexibly adjusted to suit different production line speeds.

Automatic Capping Machine

Can you customize the machine?

Of course, we provide customized services according to customer needs.

Storage Tank

Can tank capacities be customized?

Yes, we can. We offer custom capacities ranging from tens of liters to tens of thousands of cubic meters. Please provide us with the media type, storage environment, and site dimensions in advance so we can find the optimal design.

Sealed Homogenizing Mixing Tank

Can you make a design for us?

Yes, we can, we provide not only products, but also solutions and designs.

Have questions or need support?

Our team at FULUKE is here to assist you with all your inquiries related to advanced machinery and customized production solutions.

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A leading manufacturer specializing in advanced machinery and complete production lines for the cosmetics, food, pharmaceutical, and chemical industries worldwide.

Contact FULUKE

Contact Person: Destiny Peng

WhatsApp: +86 152 1732 8139

Email: flk09@gzflk.com

Address: No. 8, Nanyue Industrial Park, Xiamao Village, Baiyun District, Guangzhou City, Guangdong Province, China.

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